Frequently Asked Questions

What shipping courier do you use?

UK shipping: Mainland UK, we normally use EVRi Tracked Non Mainland UK we use Royal Mail Tracked Currently we are only shipping to the UK but may ship to other countries down the line.
Do I need to sanitize Cork Logs & Flats?

While it is not a must it is a good idea. We recommend popping them in an over for a few minutes at 100°- 120°. Please do consider that every oven is a bit different in temperature . This is something that most people do in the hamster community. However we can not be responsible for any damage that happens to any wooden accessories placed in the oven.
Do I need to freeze Sprays before use?

This is not a must and up to the consumer if they chose to however we do recommend it. Products like these are not sprayed with harsh pesticides as they are for pets. Because of this a lot of hamster owners like to freeze sprays for 48h and then leave air dry or on near a warm radiator. Make sure they are fully dry before placing in the enclosure or sealing them in an air tight container.
Is everthing sold on here safe for hamsters?

Yes everything we sell on here is hamster safe. Just keep in mind hamster species have different size wheels and hides. Some smaller ones may not be suitable for Syrians for being too small, but we do include that in the description to make it easier for the customer.
Where can I find more information on hamster guides and safe items?

Hamster Welfare PDSA Blue Cross